i was thinking of you and your successor in that office in kathleen sebelius, claims that the buck stops with her, she is responsible for this, it does go to the president. but she took the blame. when you take the blame it requires you to fix something, too, doesn't it? >> neil, i was thinking about roughly 6 years ago, when we were rolling out medicare part d, that was the largest. largest. implementation of this sport that was done to that point, first 6 or 7 weeks, they were rocky, i think most important lesson we learned, we went to the american public, and said, we have problems, here is what they are. and we own them. we own them, we will find them, we will fix them, and we'll finish them. and here is the way in which we'll do it we do find the american people prepared to be patient, the key was, we actual dethat and by the time we were in to seventh week, the system began to improve, and to eighth week, people liked it and now you look back, it was a big -- a very successful implementation. but the key is we took responsibility and we delivered. neil: but not right away, you admi